LimeVuContact LimeBat LTD
Email [email protected]. Our address is 64 Krum Popov Street, Sofia 1421, Bulgaria. Include your account email, device model, operating system/app version, the approximate time of the problem and what happened. Never send passwords, activation codes, payment-card numbers or private media unless specifically needed and securely requested.
A screen will not activate
Use a different generated activation code for each display. If a code is already bound, release it in the campaign’s Connect screens section before replacing the display. The previous playback lease can take up to 90 seconds to expire. Reinstalling the app or clearing browser data creates a new profile.
Playback or orientation problems
Check the internet connection, campaign publication/schedule and account access. Choose the actual TV mounting direction in campaign settings; if the operating system already rotates the picture, keep Normal. For MP4 problems, include the device/browser, file size and encoding details. Do not publish the private video to a public support forum.
Billing, cancellation and privacy
Use Plans & billing for your current access and available renewal controls. The trial has no automatic charge. For a refund, include a purchase reference, never card details. Account deletion has a dedicated request page; privacy and access/correction requests can be sent to the same support email.
Report content or a security issue
Send the relevant campaign/display address, a description and the time observed to [email protected]. For security reports, provide reproduction steps without accessing or disclosing another person’s data. We will review the report and respond through the supplied contact address.