LimeVuPlans and prices
Published plan prices, currency, billing interval and allowances are shown on Plans. Review the exact price, taxes if applicable, provider and renewal terms at checkout before authorizing payment. Account creation or selecting a plan does not charge you. A paid plan is activated only after verified payment or an explicit administrator grant.
Free trials
When offered, the trial is for new registrations only and lasts one calendar month. The trial uses the selected plan’s full screen, campaign and storage allowances; without a selected plan, the default trial allowances apply. Registration shows the exact limits. No card is required and the trial does not automatically become a paid subscription. Access stops at expiry unless another valid period is granted; content remains stored until deleted. Turning off the offer does not shorten an already granted trial.
Renewal and cancellation
When configured, Stripe plans can renew automatically according to the checkout terms. Use the purchase’s cancellation control in Plans & billing to stop renewal and check the confirmation. Access continues until the paid period ends unless a refund, dispute or other applicable rule changes it. myPOS purchases are prepaid periods renewed manually. If a renewal control fails, contact [email protected] promptly; do not assume that signing out, uninstalling or requesting account deletion stops a provider charge.
Refunds and consumer rights
Email [email protected] with the account email, purchase reference, payment date and the reason for the request. We assess the purchase, service delivery and applicable law and tell you the outcome. Mandatory cancellation, withdrawal and defective-service remedies remain available; these terms do not create a blanket exclusion of refunds. Any specific consent needed for immediate service delivery or a withdrawal-right exception must be obtained separately where the law requires it.
App-store purchases
A website purchase is handled by its website payment provider. If a purchase is supplied through Apple or Google in a published app, use that store’s subscription and refund procedures and the terms shown for that purchase. Installing a LimeVu player does not by itself create a paid subscription. The availability of store purchases depends on the published version.
Account deletion
Deletion is a separate action from cancellation. Use the dedicated deletion request to remove the account and associated data. Necessary transaction records may be retained as explained in the Privacy Policy.